You do not have the permission required to access the file

Like many others I recently updated to Windows 10 and by and large there have not been too many problems. Everything that I commonly use software-wise still works.

I was not too thrilled at Microsoft wanting me to change my log in from a Windows password to an or log in instead and I held off from doing so. I felt that there were enough entities tracking my every move across the Internet without letting one more in on the act.

But… I wanted to try Microsoft Sway. And if I wanted it from the app store I had to change the log in to an or account. I bit the bullet and now one more company is added to the list of people who don’t care about my privacy.

It was only when I saw an email come in that I knew there was a problem. I clicked on it and there was no preview which has happened before so I did what I did then. I closed Outlook and reopened it and that’s when the fun started…

…File access is denied. You do not have the permission required to access the file.

WTF? I thought. It’s MY computer, MY Outlook! MY Outlook files. But it wasn’t having it. It steadfastly accused me of not having the rights to open my own files. Well, there is a cure and it doesn’t involve starting over from scratch and re-entering all the accounts which is what was suggested in  several places I looked. My version of Office is 2010 so the location may be different for other versions. This is what you do:

  1. Click the Windows “Start” button.
  2. Click on “File Explorer.”
  3. Click on “Documents” in the left hand column or double click it in “Folder Shortcuts.”
  4. Double click the “Outlook Files” folder and you should find two or more PST files there when it opens.
  5. Right click the “Outlook” file and select “Properties.”
  6. Click on the “Security” tab.
  7. Find the “Home Users” group and click on it and you will find that it no longer has full control.
  8. Click on the “Edit” button and check all the permission boxes you can.
  9. Click on “OK.”
  10. Click on “OK” and the “Properties” window will close.
  11. Repeat 5-10 for any other PST file present.

Restart Outlook and all should be well.

I have seen posts on various forums  or fora (if you prefer the Latin!) that said the problem started after installing Windows 10. That is partly true but it is not the whole truth – I don’t think Windows 10 itself was the issue. For me Outlook ran just fine in Windows 10. Maybe a tad slower but overall just fine. The problem did not manifest itself until I got rid of the old Windows log in in favor of an based one.


Disclosure: Triquetra Design is a website that features professional articles and/or reviews. As such I may receive compensation from the companies whose products I review or from companies that advertise here.

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